Refund Policy

Refund & Cancellation Policy

Academy of Advanced Cosmetics

Effective Date: 11/12/2025

This Refund & Cancellation Policy (“Policy”) explains how refunds, cancellations, and rescheduling are handled for courses, services, and products purchased from Academy of Advanced Cosmetics (“AAC”).

Because we reserve limited seats, schedule instructors, and often prepare kits and materials in advance, certain fees are non-refundable. Please review this Policy carefully before enrolling or purchasing.

Note: This Policy is a general template and should be reviewed by your attorney for compliance in your state.

1. Course Deposits (In-Person & Apprenticeship)

All course deposits are non-refundable.
Deposits may be transferable one time to a new course date if you provide at least [2 Weeks notice] 14 days written notice before the original start date, subject to availability.
Failure to provide sufficient notice may result in forfeiture of your deposit.

2. Tuition Balances (In-Person Courses)

For students who have paid more than the deposit:

Cancellations made [30+ days] before the start date:
- Deposit is non-refundable.
- Any additional tuition paid may be refunded minus a [processing/admin fee], or you may choose to apply a credit to a future course within [6 months].
Cancellations made [14–29 days] before the start date:
- Deposit is non-refundable.
- Remaining tuition may be credited toward a future course, but no cash refunds will be issued.
Cancellations made less than [14 days] before the start date or “no-shows”:
- No refunds or credits will be issued.
- You may be required to re-enroll and pay full tuition for a future course.

Once a course has started, no refunds will be issued.

3. Apprenticeship Programs & Extended Trainings

Apprenticeship and longer programs often occupy multiple calendar dates and require significant scheduling and prep.

Unless otherwise specified in your enrollment agreement:

Deposits are non-refundable.
After the program start date, all payments are non-refundable and must be completed according to your payment plan or financing agreement.
If you withdraw or stop attending, you may lose remaining sessions and may still be responsible for outstanding balances.

In some cases, at AAC’s discretion, you may be allowed to reschedule missed dates or transfer to a future cohort, subject to availability and any rescheduling fees.

4. Online Courses, Digital Products & Downloads

Due to the nature of digital products and online access:

All sales of online courses, digital guides, and downloadable products are final and non-refundable.
Access begins immediately upon purchase or enrollment, and therefore refunds cannot be provided once access is granted.

If you experience technical issues accessing your digital product or course, please contact us at [support email] and we will assist with troubleshooting.

5. Services (Procedures, Touch-Ups, and Other Appointments)

For permanent makeup services, procedures, and other in-studio appointments:

A non-refundable booking fee or deposit may be required to secure your appointment time.
If you need to reschedule, you must provide at least [48–72 hours] notice, or your deposit may be forfeited.
No-shows or same-day cancellations may result in loss of your deposit and may require a new deposit to rebook.

Service fees are generally non-refundable once the service has been performed, as time and materials cannot be recovered.

6. Physical Products, Kits & Merchandise

a. Course Kits & Supplies

Course kits are usually prepared specifically for you and may contain items that cannot be returned once opened.
In most cases, course kits are non-refundable once they have been issued, shipped, or opened, except in cases of defective or incorrect items.

b. Merchandise & Retail Products
If we accept returns for certain retail items (e.g., apparel, accessories, tools), the following will apply (customize as needed):

You may request a return within [7–14] days of delivery for unused, unopened items in original packaging.
You are responsible for return shipping costs unless the item was defective or we sent the wrong item.
Once the returned item is received and inspected, we will issue a refund or store credit, as applicable, excluding original shipping charges.

Items not eligible for return typically include:

Opened or used products;
Custom or special-order items;
Clearance or final sale items;
Hygiene-sensitive products (e.g., certain tools or supplies).

7. Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us within [3–5 business days] of delivery with:

Your order number;
A description of the issue;
Photos of the item and packaging.

We will review your claim and, if approved, may:

Replace the item;
Issue a store credit; or
Provide another appropriate solution.

8. Payment Plans, Financing & Failed Payments

If you are on a payment plan or third-party financing:

You are responsible for making all scheduled payments on time according to your agreement;
Failure to pay may result in suspension of access to courses, services, or certifications until your account is brought current;
Refunds, if any, will be handled according to this Policy and your specific financing or payment agreement.

AAC is not responsible for interest, fees, or terms imposed by financing providers.

9. How Refunds Are Issued

Approved refunds will be:

Issued to the original form of payment when possible; or
Provided as store credit if deemed appropriate under this Policy.

Please allow [7–14 business days] for processing after a refund is approved. Your bank or card issuer may take additional time to post the credit.

10. How to Request a Cancellation or Refund

To request a cancellation, reschedule, or refund, please contact:

Email: [support email]
Phone: [phone number]
Include your full name, order or enrollment number, the course or product name, and the reason for your request.

Requests must be submitted within the timelines stated in this Policy to be considered.

11. Changes to This Refund Policy

We may update this Policy from time to time. When we do, we will revise the “Effective Date” at the top. Changes will apply to purchases made after the updated Policy is posted.

12. Contact Us

If you have any questions about this Refund & Cancellation Policy, please contact:

Academy of Advanced Cosmetics
1875 Old Alabama Road Unit 625
Roswell, GA 30076
Phone:770-751-9881
Email: admissions@aactraining.com
Website: [www.aactraining.com]