Shipping Policy

Academy of Advanced Cosmetics

Effective date: [Month Day, Year]

Thank you for shopping with Academy of Advanced Cosmetics (“AAC,” “we,” “us,” or “our”). This Shipping Policy explains how we handle shipping and delivery for physical products such as course kits, supplies, and merchandise ordered through our website [www.aactraining.com] (the “Site”).

Note: This Shipping Policy is for general informational purposes and does not constitute legal advice. Please have your attorney review and approve it before publishing.

1. Processing Times

Order processing time:

Orders are typically processed within [3–5 business days] after payment is received.
Orders placed on weekends or holidays will be processed on the next business day.

Course kits & student materials:

Course kits and training materials are usually shipped [7–10 business days] before your scheduled in-person class date (when applicable), provided your registration and payment are complete.
If your course date is booked last-minute, we may ship your kit to the academy for pick-up on your first day of class.

If we experience a high volume of orders or a delay (e.g., backordered items, supply chain issues), processing may take longer. We will notify you by email if there is a significant delay.

2. Shipping Methods, Rates & Delivery Estimates

We currently ship within:

United States: Yes
International: [Yes/No – update as needed]

Carriers:
We use trusted carriers such as [USPS / UPS / FedEx / DHL] for most orders.

Shipping rates:

Shipping costs are calculated at checkout based on your order weight, destination, and selected service.
From time to time, we may offer flat-rate or free shipping promotions, which will be clearly indicated on the Site or at checkout.

Estimated delivery times (once shipped):

Standard shipping (U.S.): [3–7 business days]
Expedited shipping (U.S.): [1–3 business days]
International shipping: [7–21 business days], depending on destination and customs processing.

These are estimates only and are not guaranteed. Weather, carrier delays, holidays, and other factors may affect delivery times.

3. Order Tracking

Once your order ships, you will receive a shipping confirmation email with a tracking number (when available).

Tracking information may take 24–48 hours to update after shipment.
If you do not receive tracking information within a reasonable time, please check your spam/junk folder and then contact us at [support email].

4. Shipping for Digital Products & Online Courses

Some of our products are digital (online courses, downloads, or virtual trainings).

Digital products are not physically shipped.
Access instructions are sent to the email address you provide at checkout or through your student portal.
Please ensure your email address is entered correctly. If you do not receive access within [15–30 minutes] of purchase, contact us at [support email].

5. Shipping Regions & Restrictions

Domestic (U.S.):
We ship to most U.S. states and territories. Certain products (e.g., liquids, devices, or equipment) may have shipping restrictions based on carrier or state regulations.

International:
If we offer international shipping:

Some products may not be eligible for shipment to certain countries due to local regulations.
You are responsible for knowing and complying with your country’s import rules and restrictions.

If we do not offer international shipping:

“At this time, we only ship physical products within the United States.”

6. Customs, Duties & Taxes (For International Orders)

For international orders (if applicable):

Your order may be subject to import duties, taxes, and fees imposed by your country.
These charges are not included in the item price or shipping cost and are the buyer’s responsibility.
We are not responsible for delays caused by customs.

Please contact your local customs office for details on potential duties or taxes prior to placing your order.

7. Incorrect Addresses & Undeliverable Packages

Please ensure that your shipping address is complete and accurate at checkout.

We are not responsible for orders shipped to an incorrect or incomplete address provided by you.
If a package is returned to us due to an incorrect address, refusal, or failure to pick up, additional shipping charges may apply to re-ship the order.
If you realize you entered the wrong address, contact us immediately at [support email]. If the order has not yet shipped, we will try to update the address. Once shipped, we may be unable to make changes.

8. Lost, Stolen, or Damaged Packages

We carefully pack our products, but occasionally issues may occur in transit.

Damaged items:

If your order arrives damaged, please contact us within [3–5 business days] of delivery.
Include your order number, a description of the damage, and clear photos of the packaging and the damaged item(s).
We will review and, at our discretion, offer a replacement, store credit, or other appropriate resolution.

Lost or stolen packages:

Once a package is marked “Delivered” by the carrier, we are not responsible for lost or stolen items.
If your package shows as delivered but you did not receive it:
- Check with household members and neighbors.
- Confirm that the shipping address was correct.
- Contact the carrier to open a claim.
We may assist you in working with the carrier, but replacement of lost/stolen packages will be determined on a case-by-case basis.

9. Order Changes & Cancellations (Before Shipment)

If you need to change or cancel a physical product order:

Contact us as soon as possible at [support email] with your order number.
If your order has not yet shipped, we will do our best to accommodate your request.
If the order has already shipped, it cannot be changed or cancelled. You may need to follow our Return/Refund Policy once the item is delivered (if applicable).

Please note that course registrations and student materials may have separate cancellation and refund terms, which will be outlined in your enrollment agreement or on the course information page.

10. Returns Related to Shipping

Return eligibility for products (including items damaged in transit, incorrect items, or other issues) is governed by our Return & Refund Policy.

If you believe you received the wrong item or there was a shipping mistake, please contact us at [support email] within [7–10 business days] of delivery.
Some items (e.g., opened consumables, used equipment, or custom materials) may be non-returnable. Refer to our Return & Refund Policy for details.

11. Contact Us

If you have any questions about this Shipping Policy or need help with an order, please contact us:

Academy of Advanced Cosmetics
1875 Old Alabama Road Unit 625

Roswell, GA 30076
Phone: [770-751-9881
Email: admissions@aactraining.com
Website: [www.aactraining.com]